RELIEF REGIONAL SUPPORT COORDINATOR
Pieta?s vision is a world where suicide, self-harm and stigma have
been replaced by hope, self-care and acceptance.?Pieta provides a
range of counselling services for people who are suicidal, engage in
self-harm or who are bereaved by suicide. Pieta House also operates a
national **Apply on the website**-hour helpline (**Apply on the
website** **Apply on the website**) and a dedicated Education and
Training office. We are committed to delivering our services with care
and professionalism and continue to strive to ensure that we provide
the best service for our clients.
ABOUT THE ROLE:
LOCATION:?Remote - Laptop provided
POSITION TYPE: Relief Regional Support Coordinators are required to
cover planned and unplanned leave for the regional support coordinator
team and ensure sufficient cover on the therapy services line.
SALARY: ?**Apply on the website**.**Apply on the website** per hour
HOURS: This is a Relief contract with no fixed amount of hours.
Work hours are as and when required within opening hours of 8am to 9pm
Monday to Friday and 9am ? 2pm Saturday. Flexibility is key as you
will be called upon sometimes at short notice to provide cover for
sick leave
The role of the _Relief Regional Support Coordinator_ is to?provide
a?caring and compassionate first point of contact?to?those
accessing Pieta?s services. Reporting directly to the?Team
Lead?this role will include, but may not be limited to the following:
ROLE & RESPONSIBILITIES:
* Be?the?first point of contact for potential clients and/or other
stakeholders by answering?the?phone?and dealing?with queries
* Support callers to access pieta?s intervention and counselling
service by completing a risk and suitability screen with each client
and provide appropriate signposting as required
* Check and manage waiting lists to ensure clients have been
contacted with either an?appointment, or?a phone call to check in
with them
* Ensure accurate record keeping and client status/appointment
updates
* Liaise with lead therapists?and line?manager to?ensure
appropriate allocation of waiting lists
* Liaise with key stakeholders
* Ensure data kept in line with GDPR, data protection and
confidentiality policies
* Support Data Analyst and?Team Lead in ensuring accurate data and
reporting
* Work in accordance with the policies and procedures of Pieta
SKILLS & EXPERIENCE REQUIRED:
* Excellent?Interpersonal and Communication Skills
* Must have a?compassionate and caring telephone manner
* Able to manage highly emotive situations, to remain calm and
respond appropriately
* Exercise good judgment about who to share information with when
the level of confidentiality is unclear
* Demonstrate a belief and enthusiasm for the work of Pieta and
adhere to the core values of Pieta
* Ability to work on their own initiative and a strong ability to
work with a team
* Organised?and flexible in meeting multiple demands
* Proficient in using Microsoft office
* Experience?working with databases?will be an
advantage?(e.g.?Salesforce CRM)
* Good?organisational?and administration skills with careful
attention to detail
* Capacity to?complete work in a timely and accurate manner
EMPLOYEE BENEFITS:
* Competitive salary and leave entitlements
* Access to training & development opportunities including annual
CPD allowance
* Access to a 5% employer contributory pension scheme
* Life Assurance benefit
* Employee Assistance Programme
* Travel Pass/Bike to Work Scheme
Applications for the above should be made through our website or via
email, attaching a cover letter (outlining your particular suitability
to the role) with an updated Curriculum Vitae to?**Apply on the
website**?by?1ST FEBRUARY **APPLY ON THE WEBSITE**.
_PIETA IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Health
